By Tareq Z. Ahram,Waldemar Karwowski
This e-book explores the several ways that human-factors engineering impacts companies’ and corporations’ overall healthiness and competitiveness. It covers a wealth of interrelated subject matters corresponding to provider engineering, provider technology, human-computer interplay, carrier usability, perspective and opinion review, servicescape layout and evaluate, and coaching for carrier supply. extra themes comprise provider structures modeling, anthropology in carrier technological know-how, and shopper event, in addition to moral matters and the effect of an getting older society. in keeping with the AHFE 2016 foreign convention at the Human part of carrier Engineering, hung on July 27-31, 2016, in Walt Disney World®, Florida, united states, the e-book offers readers with a complete, basic view of present examine and demanding situations within the very important box of carrier engineering. It additionally presents functional insights into the advance of companies for other kinds of companies, together with wellbeing and fitness care firms, aviation services, manpower allocation, hospitality and leisure, in addition to banking and monetary institutions.
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Extra info for Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing)
Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Tareq Z. Ahram,Waldemar Karwowski